1. How long does shipping take?

Shipping typically takes 5 -7 business days within the European Union. International shipping and shipping to other countries outside EU may take longer depending on the destination.

2. What is your return policy?

We offer a 14-day return policy for all unused and undamaged items. Please refer to our Returns page for more information.

3. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that additional customs fees and taxes may apply depending on your country's regulations.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We accept payment through PayPal, Apple pay an Google pay. And we also accept Bank transfers, Sepa and payments with Klarna. 

6. How do I determine my shoe size?

We recommend using our size chart to determine your shoe size. You can find the size chart on each product page under the "Size Guide" section.

7. Can I cancel or change my order?

If you need to make any modifications, please contact our customer support team as soon as possible.

8. How do I care for my shoes?

We recommend following the care instructions provided with your shoes. In general, it is best to avoid exposing them to excessive moisture and to clean them with a soft cloth or brush.

9. Can I exchange my shoes for a different size?

Yes, we offer exchanges for a different size within 14 days of purchase. Please refer to our Returns page for more information on how to initiate an exchange.

10. Are your shoes true to size?

Our shoes are generally true to size. However, we recommend referring to the size chart on each product page for the most accurate fit.

11. Do you offer gift wrapping?

Currently, we do not offer gift wrapping services.

12. Can I place an order over the phone?

Unfortunately, we do not accept orders over the phone. All orders must be placed through our website.

13. How can I contact customer support?

You can contact our customer support team by emailing info@fashatude.com or by filling out the contact form on our Contact page. We strive to respond to all inquiries within 24 hours.

14. Where do I insert my coupon code?

Once your products are in the cart and you click on the check out button you have the possibility to insert the discount code. You can find the discount code bar directly under the selected products.